Privacy Policy

Your privacy and data security are our top priorities

Last Updated: December 10, 2025

Introduction

Welcome to NeuralCore5, operated by South Tech, LLC ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our interactive digital person platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Service.

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.

Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, username, password, and other registration information.
  • Profile Information: You may provide additional information for your user profile, including profile pictures, preferences, and settings.
  • Communications: When you contact us or communicate through our Service, we collect the content of your messages and related information.
  • Voice and Text Interactions: Our Service processes voice input, text messages, and conversational data to provide AI-powered responses and personalized experiences.
  • Payment Information: If you make purchases, our payment processors collect payment card information and billing details. We do not store complete payment card numbers.
  • User-Generated Content: Any content you create, upload, or share through the Service, including documents, images, and other media.

Information Collected Automatically

  • Usage Data: We collect information about your interactions with the Service, including features used, pages viewed, time spent, and navigation paths.
  • Device Information: We collect information about the device you use to access our Service, including device type, operating system, browser type, IP address, and unique device identifiers.
  • Location Information: With your permission, we may collect precise location data from your device. We also derive approximate location from IP addresses.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences.
  • Log Data: Our servers automatically record information including access times, pages viewed, IP addresses, and the page you visited before navigating to our Service.

Information from Third-Party Sources

  • Social Media Platforms: If you link your account to social media services, we may receive information from those platforms in accordance with your settings.
  • Analytics Providers: We receive information from analytics services about how users interact with our Service.
  • Business Partners: We may receive information from partners who help us provide or improve our Service.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Improvement

  • Provide, maintain, and improve our Service and features
  • Process transactions and fulfill orders
  • Personalize your experience and provide tailored content
  • Train and improve our AI models and algorithms
  • Develop new features, products, and services

Communication

  • Send you service-related announcements and updates
  • Respond to your inquiries and provide customer support
  • Send marketing communications, if you have opted in
  • Notify you about changes to our Service or policies

Security and Fraud Prevention

  • Detect, prevent, and address technical issues
  • Protect against fraudulent, unauthorized, or illegal activity
  • Enforce our Terms of Service and other policies
  • Verify identity and prevent misuse of the Service

Legal Compliance and Business Operations

  • Comply with legal obligations and respond to legal requests
  • Protect our rights, property, and safety
  • Conduct analytics and research
  • Facilitate business transactions such as mergers or acquisitions

How We Share Your Information

We may share your information in the following circumstances:

With Your Consent

We share your information when you have given us explicit consent to do so.

Service Providers

We share information with third-party vendors, contractors, and service providers who perform services on our behalf, including:

  • Cloud hosting and infrastructure providers
  • Payment processors and financial institutions
  • Analytics and data processing services
  • Customer support and communication platforms
  • Marketing and advertising partners

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Protection of Rights

We may disclose information to protect and defend our rights, property, or safety, and that of our users or others, including enforcing our agreements and policies.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use industry-standard encryption for data in transit (TLS/SSL) and at rest.
  • Access Controls: We restrict access to personal information to employees, contractors, and agents who need to know that information to process it for us.
  • Security Audits: We regularly review and update our security practices and conduct security assessments.
  • Secure Infrastructure: Our systems are hosted on secure cloud infrastructure with enterprise-grade security controls.
  • Incident Response: We maintain procedures to detect, respond to, and mitigate security incidents.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purposes for which we use it:

  • Account Information: Retained while your account is active and for a reasonable period thereafter.
  • Usage and Log Data: Typically retained for 12-24 months for analytics and service improvement.
  • Financial Records: Retained for the period required by applicable tax and financial regulations.
  • Legal Compliance: Information may be retained longer when required for legal purposes or to defend legal claims.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Portability

You have the right to access the personal information we hold about you and receive a copy in a portable format.

Correction

You can update or correct your account information at any time through your account settings or by contacting us.

Deletion

You may request deletion of your personal information, subject to certain exceptions under applicable law.

Opt-Out of Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or updating your communication preferences in your account settings.

Cookie Preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. Our Service does not currently respond to DNT signals.

Children's Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country.

When we transfer information internationally, we implement appropriate safeguards to protect your information, including:

  • Standard contractual clauses approved by relevant authorities
  • Ensuring recipients are certified under applicable data protection frameworks
  • Implementing appropriate technical and organizational security measures

Third-Party Links and Services

Our Service may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page with a new "Last Updated" date
  • Sending you an email notification if you have provided your email address
  • Displaying a prominent notice within our Service

Your continued use of the Service after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

California Residents: Your Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section provides information specific to California residents.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers: Name, email address, username, IP address, device identifiers
  • Personal Information under Cal. Civ. Code § 1798.80: Name, address, telephone number, payment information
  • Protected Classifications: Age, gender (if voluntarily provided)
  • Commercial Information: Purchase history, transaction records
  • Internet or Network Activity: Browsing history, search history, interaction with our Service
  • Geolocation Data: Precise or approximate physical location
  • Audio, Electronic, or Visual Information: Voice recordings, profile pictures, user-generated content
  • Professional or Employment Information: If provided for business services
  • Inferences: Profiles reflecting preferences, characteristics, behavior, and attitudes

Your California Privacy Rights

Right to Know

You have the right to request that we disclose:

  • The categories of personal information we have collected about you
  • The categories of sources from which the personal information is collected
  • The business or commercial purpose for collecting, selling, or sharing personal information
  • The categories of third parties to whom we disclose personal information
  • The specific pieces of personal information we have collected about you

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., if we need the information to complete a transaction, detect security incidents, or comply with legal obligations).

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing

We do not sell your personal information in the traditional sense. However, under California law, "sharing" for cross-context behavioral advertising may be considered a "sale." You have the right to opt out of such sharing. To exercise this right, please visit our Do Not Sell or Share My Personal Information page or contact us.

Right to Limit Use of Sensitive Personal Information

California law provides additional protections for "sensitive personal information." You have the right to limit our use of sensitive personal information to purposes necessary to provide the Service.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your California privacy rights. We will not:

  • Deny you goods or services
  • Charge different prices or rates for goods or services
  • Provide a different level or quality of goods or services
  • Suggest that you will receive a different price or quality of goods or services

How to Exercise Your California Rights

California residents can exercise their rights by:

When you submit a request, we will verify your identity to protect your information. We may ask you to provide information to match with our records. You may also designate an authorized agent to make a request on your behalf.

Response Timing

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing.

California "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information below.

Contact for California Privacy Rights

Privacy Inquiries

Email: privacy@neuralcore5.ai

Mail: South Tech, LLC
Attn: Privacy Officer
[Your Business Address]
[City, State ZIP]

Phone: 1-800-XXX-XXXX (toll-free for California residents)

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

South Tech, LLC

Email: privacy@neuralcore5.ai

Website: https://www.neuralcore5.ai

Corporate Website: https://www.southtechllc.com

Mail:
South Tech, LLC
[Your Business Address]
[City, State ZIP]

We will respond to your inquiry as promptly as possible, typically within 30 days.

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