Terms of Service

Please read these terms carefully before using NeuralCore5

Last Updated: December 11, 2025

Agreement to Terms

Welcome to NeuralCore5, an AI-powered interactive digital person platform ("Service") operated by South Tech, LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and South Tech, LLC.

By accessing, browsing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must immediately discontinue use of the Service.

1. Eligibility and Account Requirements

1.1 Age and Legal Capacity

To use the Service, you must:

  • Be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater)
  • Possess the legal capacity to enter into binding contracts under applicable law
  • Not be prohibited from using the Service under any applicable laws or regulations
  • Not have been previously suspended or banned from the Service

By using the Service, you represent and warrant that you meet all eligibility requirements. If you are using the Service on behalf of a business, organization, or other entity, you represent that you have the authority to bind that entity to these Terms.

1.2 Account Creation and Security

Certain features of the Service require you to create an account. When creating an account:

  • You must provide accurate, complete, and current information
  • You must promptly update your account information if it changes
  • You are solely responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account, whether or not authorized by you
  • You must immediately notify us of any unauthorized access or security breach
  • You may not share your account with others or allow others to access your account
  • You may not create multiple accounts to evade restrictions or enforcement actions

We reserve the right to suspend or terminate accounts that violate these requirements or pose security risks.

1.3 Account Verification

We may require additional identity verification for certain features or services, including but not limited to:

  • Government-issued identification documents
  • Phone number verification via SMS/voice call
  • Email verification
  • Two-factor authentication
  • Payment method verification

2. License and Permitted Use

2.1 Limited License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for your personal or internal business purposes. This license does not include any rights to:

  • Copy, modify, distribute, sell, or lease any part of the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Extract source code, algorithms, or underlying technology
  • Create derivative works based on the Service
  • Use the Service to develop competing products or services
  • Remove, obscure, or alter any proprietary notices or labels

2.2 Acceptable Use

You agree to use the Service in accordance with all applicable laws, regulations, and these Terms. Acceptable uses include:

  • Engaging in natural language conversations with AI digital persons
  • Using voice, text, and multimedia communication features
  • Integrating the Service with your personal or business workflows
  • Storing and managing conversation history and preferences
  • Customizing your digital person experience within permitted parameters

3. Prohibited Uses and Conduct

3.1 Prohibited Activities

You agree that you will NOT:

  • Legal Violations: Use the Service in any manner that violates federal, state, local, or international laws, regulations, or ordinances
  • Harmful Content: Generate, transmit, store, or request content that is:
    • Illegal, fraudulent, defamatory, or libelous
    • Harassing, threatening, abusive, or hateful
    • Pornographic, sexually explicit, or obscene
    • Promoting violence, self-harm, or harm to others
    • Discriminatory based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
    • Infringing on intellectual property, privacy, or other rights of third parties
  • Malicious Activities:
    • Transmit viruses, malware, ransomware, trojans, or other malicious code
    • Attempt to gain unauthorized access to the Service, other accounts, or computer systems
    • Engage in hacking, phishing, or social engineering attacks
    • Conduct security testing or vulnerability scanning without prior written authorization
    • Interfere with or disrupt the integrity, performance, or availability of the Service
    • Attempt to bypass security measures, rate limits, or access controls
  • Abuse of Service:
    • Use automated means (bots, scrapers, scripts) to access the Service without authorization
    • Create artificial load or engage in denial-of-service attacks
    • Use the Service excessively in a manner that degrades performance for other users
    • Resell, redistribute, or commercialize access to the Service without authorization
    • Use the Service to compete with us or develop competing products
  • Sensitive Data Processing: Process or store sensitive personal data including (but not limited to):
    • Social Security numbers, driver's license numbers, or government-issued ID numbers
    • Complete credit card or bank account numbers (except through approved payment processors)
    • Protected health information (PHI) or medical records
    • Biometric data (fingerprints, facial recognition data, etc.)
    • Credentials, passwords, or authentication tokens for other services
    • Data of minors under 13 years of age (except as explicitly permitted in writing)
  • Impersonation and Fraud:
    • Impersonate any person, entity, or the Company
    • Falsely represent your affiliation with any person or entity
    • Engage in fraudulent, deceptive, or misleading practices
    • Create fake accounts or misrepresent your identity
  • Market Manipulation:
    • Use the Service to manipulate financial markets or securities
    • Generate false or misleading investment advice
    • Engage in pump-and-dump schemes or insider trading

3.2 Enforcement

We reserve the right to investigate violations of these Terms and take appropriate action, including but not limited to:

  • Warning users of policy violations
  • Temporarily suspending access to the Service
  • Permanently terminating accounts
  • Removing or refusing to display prohibited content
  • Reporting violations to law enforcement authorities
  • Cooperating with legal investigations and proceedings
  • Pursuing civil or criminal remedies

4. Artificial Intelligence and Model Training

4.1 AI Technology

NeuralCore5 utilizes advanced artificial intelligence and machine learning technologies to provide intelligent digital person experiences. You acknowledge and understand that:

  • AI-generated responses are probabilistic and non-deterministic in nature
  • The Service may produce responses that are inaccurate, incomplete, inappropriate, or inconsistent
  • AI outputs should not be solely relied upon for critical decisions without human review
  • The Service does not provide professional advice (legal, medical, financial, etc.)
  • AI behavior may evolve over time as models are updated and improved

4.2 Training and Improvement

By using the Service, you understand and agree that:

  • Your interactions may be used to train, improve, and fine-tune our AI models
  • We may analyze conversation patterns, user feedback, and usage data to enhance Service quality
  • All training data is anonymized and aggregated to protect your privacy
  • You may opt out of certain data collection by adjusting your privacy settings
  • Opting out may result in reduced personalization and Service quality

4.3 AI Limitations and Disclaimers

You expressly acknowledge that:

  • AI-generated content may contain factual errors, biases, or outdated information
  • The Service does not guarantee accuracy, completeness, or reliability of AI outputs
  • You are solely responsible for verifying the accuracy of information obtained from the Service
  • The Company is not liable for decisions made based on AI-generated content
  • AI responses do not constitute professional advice or recommendations
  • The Service may experience hallucinations, confabulations, or logical inconsistencies

Critical Decisions Warning

DO NOT use the Service as the sole basis for decisions involving:

  • Medical diagnosis, treatment, or health-related matters
  • Legal matters, contracts, or rights and obligations
  • Financial investments, trading, or monetary transactions
  • Safety-critical systems or life-threatening situations
  • Matters involving children, vulnerable populations, or protected individuals

Always consult qualified professionals for these matters.

5. Voice and Telephony Services

5.1 Phone Communication Features

The Service may offer voice communication capabilities including phone calls, voicemail, and voice-to-text transcription. By using these features, you agree to the following:

  • Phone calls may be recorded for quality assurance, training, and service improvement purposes
  • You will receive notice at the beginning of recorded calls where required by law
  • Voice data is processed and stored in accordance with our Privacy Policy
  • You consent to voice analysis for sentiment, intent, and transcription purposes
  • Voice recordings may be retained according to our data retention policies

5.2 SMS, MMS, and RCS Messaging

The Service provides text messaging capabilities via SMS (Short Message Service), MMS (Multimedia Messaging Service), and RCS (Rich Communication Services). These services are subject to the following terms:

5.2.1 Messaging Infrastructure

Our messaging services are powered by Twilio, Inc., a third-party telecommunications provider. By using our messaging features, you agree to comply with Twilio's Acceptable Use Policy and Messaging Policy, which prohibit:

  • Unsolicited bulk messaging or spam
  • Phishing, smishing, or fraudulent messages
  • Messages containing malware, viruses, or malicious links
  • Illegal content or content promoting illegal activities
  • Harassment, threats, or abusive messages
  • Age-gated content (alcohol, tobacco, cannabis, firearms, gambling)
  • High-risk financial services (payday loans, debt collection, cryptocurrencies)
  • Deceptive marketing or misleading claims
  • Messages that violate TCPA, CAN-SPAM, or other anti-spam regulations

5.2.2 Consent and Opt-In Requirements

For users in the United States and Canada, you must:

  • Obtain prior express written consent before sending marketing or promotional messages
  • Clearly disclose that recipients may receive recurring messages
  • Provide clear opt-out instructions in every message (e.g., "Reply STOP to unsubscribe")
  • Honor opt-out requests immediately (within 1 business hour)
  • Maintain records of consent for each recipient
  • Not use purchased, rented, or scraped phone number lists
  • Include your business name or brand in each message

5.2.3 Message Frequency and Rates

  • Message frequency depends on your usage and interactions with the Service
  • Standard messaging rates may apply as charged by your mobile carrier
  • Data charges may apply for MMS messages containing media
  • We are not responsible for carrier delays or message delivery failures
  • Delivery is not guaranteed and may vary by carrier and region

5.2.4 Geographic Restrictions

Messaging services are currently available in the United States and Canada only. Certain features may be restricted based on:

  • Mobile carrier capabilities and support
  • Local regulations and telecommunications laws
  • Geographic location and roaming status
  • Number type (mobile, landline, VoIP)

5.2.5 Prohibited Messaging Content

In addition to our general prohibited uses, you may not send messages containing:

  • SHAFT Content: Sex, hate, alcohol, firearms, tobacco (including cannabis and CBD)
  • Adult Content: Pornography, escort services, or sexually explicit material
  • Controlled Substances: Illegal drugs, prescription drug sales, or drug paraphernalia
  • High-Risk Financial Services: Payday loans, debt consolidation, mortgage refinancing, credit repair
  • Cryptocurrency: Cryptocurrency promotions, ICOs, or crypto trading platforms
  • Work-from-Home Schemes: Multi-level marketing, get-rich-quick schemes, or pyramid schemes
  • Deceptive Practices: Phishing, social engineering, or impersonation
  • Sweepstakes/Gambling: Lotteries, contests, or gambling without proper disclosures and licenses

5.2.6 Compliance with US and Canadian Regulations

United States:

  • TCPA (Telephone Consumer Protection Act): Requires prior express written consent for marketing messages and automated calls
  • CAN-SPAM Act: Mandates accurate sender information, clear opt-out mechanisms, and prohibition of deceptive subject lines
  • CTIA Messaging Principles: Industry guidelines for consumer protection in mobile messaging
  • State Laws: Compliance with state-specific consumer protection and privacy laws

Canada:

  • CASL (Canadian Anti-Spam Legislation): Requires express or implied consent before sending commercial electronic messages
  • CRTC Rules: Regulations from the Canadian Radio-television and Telecommunications Commission
  • PIPEDA: Personal Information Protection and Electronic Documents Act for data handling

5.2.7 Carrier and Platform Filtering

Mobile carriers and messaging platforms actively filter for spam and policy violations. Your messages may be:

  • Blocked or filtered by carrier spam detection systems
  • Subject to throughput limits and rate throttling
  • Flagged for manual review if flagged by recipients
  • Suspended if carriers report high spam rates or complaints

We may suspend or terminate messaging capabilities if your messages receive excessive complaints or carrier blocks.

5.3 Emergency Services Notice

Critical Emergency Notice

THE SERVICE IS NOT A REPLACEMENT FOR EMERGENCY SERVICES.

NeuralCore5 voice and messaging services are NOT capable of dialing emergency services such as 911, E911, or other emergency response numbers. In case of emergency:

  • Use a traditional phone line or mobile device to dial emergency services
  • Do not rely on the Service for life-threatening situations
  • The Service cannot automatically provide location information to emergency responders

6. User Content and Intellectual Property

6.1 Your Content

You retain ownership of all content you create, upload, transmit, or provide to the Service ("Your Content"). This includes but is not limited to:

  • Text messages and conversation inputs
  • Voice recordings and audio data
  • Images, videos, and multimedia files
  • Documents and attachments
  • User-generated configurations and preferences

6.2 License to Your Content

By submitting Your Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to:

  • Use, reproduce, process, and store Your Content to provide the Service
  • Analyze, aggregate, and anonymize Your Content for service improvement and AI training
  • Display Your Content within your account and to authorized users
  • Make derivative works for the purposes of providing and improving the Service
  • Transmit Your Content through our telecommunications partners (e.g., Twilio)

This license continues for a commercially reasonable time after you delete Your Content to allow for backup retention and service stability. Once Your Content is fully deleted from our systems, this license terminates.

6.3 Your Content Representations and Warranties

You represent and warrant that:

  • You own or have all necessary rights, licenses, and permissions to submit Your Content
  • Your Content does not infringe any third-party intellectual property, privacy, publicity, or other proprietary rights
  • Your Content complies with all applicable laws and these Terms
  • Your Content does not contain viruses, malware, or other harmful components
  • You have obtained all necessary consents from individuals whose likeness, voice, or personal information appears in Your Content

6.4 Service Content and Intellectual Property

The Service and all intellectual property rights therein are and shall remain the exclusive property of South Tech, LLC and our licensors, including but not limited to:

  • Software, source code, algorithms, and architecture
  • AI models, training data, and model outputs
  • User interface designs, graphics, and logos
  • Documentation, text, and instructional materials
  • Trademarks, service marks, and trade dress
  • Patents, copyrights, and trade secrets

The NeuralCore5 name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of South Tech, LLC or its affiliates. You may not use such marks without our prior written permission.

6.5 AI-Generated Content Ownership

Content generated by our AI models in response to your prompts ("AI-Generated Content") is subject to the following:

  • You have a license to use AI-Generated Content created specifically in response to your inputs for your personal or business purposes
  • We retain all intellectual property rights in the underlying AI models and technology
  • AI-Generated Content may not be unique; other users may receive similar or identical outputs
  • We do not claim ownership of AI-Generated Content created solely for you, but we retain the right to use it for training and improvement purposes
  • You may not use AI-Generated Content in ways that violate these Terms or applicable laws

6.6 Copyright Infringement and DMCA

We respect intellectual property rights and expect users to do the same. If you believe content on our Service infringes your copyright, please submit a DMCA notice to our designated agent:

DMCA Agent

Email: dmca@neuralcore5.ai
Mail: South Tech, LLC
Attn: DMCA Agent
[Your Business Address]
[City, State ZIP]

Your notice must include all information required by 17 U.S.C. § 512(c)(3), including identification of the copyrighted work, location of the infringing material, and a statement of good faith belief.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy.

Key privacy provisions include:

  • We collect information you provide, information collected automatically, and information from third parties
  • We use encryption and security measures to protect your data
  • We share data with service providers, as required by law, and in connection with business transfers
  • You have rights to access, correct, and delete your personal information
  • California residents have additional rights under CCPA/CPRA (see California section below)

8. Payment Terms and Subscriptions

8.1 Pricing and Fees

Certain features of the Service require payment. By subscribing to a paid plan or making a purchase, you agree to pay all applicable fees as described on our pricing page. All fees are in U.S. Dollars unless otherwise stated.

  • We reserve the right to modify pricing with 30 days' notice to existing subscribers
  • Price changes will not affect your current billing cycle
  • New users will be charged the current prices at the time of subscription

8.2 Billing and Renewals

  • Subscription fees are charged on a recurring basis (monthly or annually as selected)
  • Your subscription automatically renews at the end of each billing period unless canceled
  • You authorize us to charge your payment method on each renewal date
  • We will notify you in advance of automatic renewals where required by law
  • You can cancel your subscription at any time from your account settings

8.3 Refunds and Cancellations

  • All sales are final unless otherwise required by law
  • You may cancel your subscription at any time, effective at the end of the current billing period
  • No refunds will be provided for partial billing periods
  • We may offer refunds at our discretion on a case-by-case basis
  • Refund requests must be submitted within 30 days of the charge

8.4 Payment Processing

Payments are processed by third-party payment processors. By providing payment information, you authorize us and our payment processors to charge your payment method. You represent that:

  • You are authorized to use the payment method provided
  • All payment information is accurate and current
  • You will maintain valid payment information during your subscription

We do not store complete credit card numbers. Payment card information is handled by PCI-DSS compliant payment processors.

8.5 Taxes

All fees are exclusive of taxes. You are responsible for paying all applicable taxes, including sales tax, use tax, VAT, GST, and other governmental taxes or fees. We will charge applicable taxes when required by law.

9. Disclaimers and Limitation of Liability

9.1 Service "AS IS" Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. To the maximum extent permitted by law, we disclaim all warranties, express, implied, or statutory, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties regarding accuracy, reliability, or completeness of content
  • Warranties that the Service will be uninterrupted, timely, secure, or error-free
  • Warranties regarding results obtained from use of the Service
  • Warranties regarding third-party services or content

We do not warrant that:

  • The Service will meet your requirements or expectations
  • AI-generated content will be accurate, complete, or reliable
  • Defects or errors will be corrected
  • The Service will be compatible with all devices and platforms
  • Your data will be completely secure or immune from unauthorized access

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOUTH TECH, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, use, goodwill, or other intangible losses
  • Damages resulting from:
    • Your access to, use of, or inability to access or use the Service
    • Any conduct or content of third parties on the Service
    • Unauthorized access, use, or alteration of your transmissions or content
    • AI-generated content or any reliance thereon
    • Errors, mistakes, or inaccuracies in content
    • Personal injury or property damage resulting from your use of the Service
    • Bugs, viruses, or other harmful code transmitted through the Service
    • Service interruptions, downtime, or unavailability

OUR TOTAL AGGREGATE LIABILITY for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) $100 USD, or (b) the total amount you paid to us during the six (6) months preceding the claim.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

9.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless South Tech, LLC and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all:

  • Claims, demands, actions, suits, or proceedings
  • Losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees and court costs)

Arising from or related to:

  • Your use or misuse of the Service
  • Your Content or any content you submit, post, or transmit through the Service
  • Your violation of these Terms or any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
  • Your negligence, willful misconduct, or fraudulent activities
  • Any dispute between you and another user

We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims.

11. Termination

11.1 Termination by You

You may terminate your account at any time by:

  • Accessing your account settings and selecting "Delete Account"
  • Contacting our support team at support@neuralcore5.ai

Upon account deletion:

  • Your access to the Service will be immediately terminated
  • Your Content will be deleted according to our data retention policies
  • Active subscriptions will be canceled effective at the end of the current billing period
  • No refunds will be provided for unused subscription time

11.2 Termination by Us

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including but not limited to:

  • Violation of these Terms or our policies
  • Fraudulent, abusive, or illegal activity
  • Failure to pay applicable fees
  • Prolonged inactivity
  • Requests from law enforcement or government agencies
  • Technical or security issues
  • Discontinuation or material modification of the Service

11.3 Effects of Termination

Upon termination or expiration of your account:

  • Your right to use the Service immediately ceases
  • All licenses granted to you under these Terms will terminate
  • We may delete Your Content according to our data retention policies
  • We are not obligated to maintain or provide copies of Your Content
  • Sections that by their nature should survive termination will continue to apply

11.4 Survival

The following sections shall survive termination: User Content and Intellectual Property, Payment Terms (for unpaid fees), Disclaimers and Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and General Provisions.

12. Dispute Resolution and Arbitration

12.1 Informal Dispute Resolution

Before initiating arbitration or litigation, you agree to first contact us to attempt to resolve the dispute informally. Please send a written description of the dispute to:

Dispute Resolution

Email: legal@neuralcore5.ai
Mail: South Tech, LLC
Attn: Legal Department - Dispute Resolution
[Your Business Address]
[City, State ZIP]

We will attempt to resolve the dispute within 60 days of receiving your notice. If we are unable to resolve the dispute, either party may proceed to arbitration.

12.2 Binding Arbitration

YOU AND SOUTH TECH, LLC AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED THROUGH BINDING ARBITRATION, except as provided below.

Arbitration shall be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall take place in Austin, Texas, or another location mutually agreed upon.

Arbitration provisions:

  • The arbitrator's decision shall be final and binding
  • Judgment on the arbitration award may be entered in any court of competent jurisdiction
  • Each party shall bear its own costs and attorneys' fees, unless the arbitrator determines otherwise
  • The arbitrator may award injunctive or declaratory relief only in favor of the individual party seeking relief
  • Discovery shall be limited to expedite the arbitration process

12.3 Class Action Waiver

YOU AND SOUTH TECH, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

You agree that:

  • There shall be no class arbitrations, class actions, private attorney general actions, or consolidation of disputes
  • You may not act as a representative on behalf of other users
  • The arbitrator may not consolidate more than one person's claims

12.4 Exceptions to Arbitration

The following disputes are excluded from arbitration and may be brought in court:

  • Claims for injunctive or equitable relief to protect intellectual property rights
  • Small claims court actions within jurisdictional limits
  • Claims brought in a representative capacity on behalf of the general public (allowed in California)

12.5 Opt-Out Right

You may opt out of the arbitration agreement by sending written notice to us within 30 days of first accepting these Terms. The opt-out notice must include your name, address, email, and a clear statement that you wish to opt out of arbitration. Send to the Dispute Resolution address above.

13. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

To the extent arbitration does not apply, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Austin, Travis County, Texas.

14. Changes to the Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by:

  • Posting the updated Terms on this page with a new "Last Updated" date
  • Sending an email notification to the address associated with your account
  • Displaying a prominent notice within the Service

Changes will be effective immediately upon posting for new users, and after 30 days for existing users. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and terminate your account.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and South Tech, LLC regarding the Service and supersede all prior communications, agreements, and understandings, whether written or oral.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of South Tech, LLC.

15.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision is void. We may assign or transfer our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, telecommunications failures, internet service provider failures, or acts or omissions of third parties.

15.6 Export Controls

The Service and related technology may be subject to U.S. export control laws and regulations. You agree to comply with all applicable export and import laws and regulations. You represent that you are not (a) located in a country subject to U.S. government embargo, or (b) listed on any U.S. government list of prohibited or restricted parties.

15.7 Government Users

If you are a U.S. government entity, the Service is a "commercial item" as defined in FAR 2.101, and you acquire the Service subject to these Terms.

15.8 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. Our affiliates, licensors, and service providers are intended third-party beneficiaries of these Terms and may enforce provisions that protect them.

15.9 Notices

We may provide notices to you via email, postal mail, postings on the Service, or other reasonable means. You consent to receive communications from us electronically, and electronic communications satisfy any legal requirement that communications be in writing.

To provide notice to us, please contact:

Legal Notices

Email: legal@neuralcore5.ai
Mail: South Tech, LLC
Attn: Legal Department
[Your Business Address]
[City, State ZIP]

California Residents: Additional Terms

If you are a California resident, the following additional terms and disclosures apply to your use of the Service under California law:

California Consumer Rights

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice:

The Service is provided by:

Provider Information

South Tech, LLC
[Your Business Address]
[City, State ZIP]
Email: legal@neuralcore5.ai

Complaints regarding the Service or requests for further information may be directed to the above address or email. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:

California Department of Consumer Affairs
Consumer Information Division
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
Phone: (916) 445-1254 or (800) 952-5210
Website: www.dca.ca.gov

California Privacy Rights

California residents have specific privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Please see our Privacy Policy for detailed information about:

  • Your right to know what personal information we collect
  • Your right to delete personal information
  • Your right to correct inaccurate information
  • Your right to opt out of the sale or sharing of personal information
  • Your right to limit use of sensitive personal information
  • Your right to non-discrimination for exercising your privacy rights

California Automatic Renewal Law

Pursuant to California's automatic renewal law (Business and Professions Code Section 17602), we provide the following disclosures for subscription services:

  • Your subscription will automatically renew until you cancel
  • You will be charged the then-current rate for your subscription plan
  • Charges occur at the beginning of each billing cycle
  • You may cancel your subscription at any time from your account settings
  • You must cancel at least 24 hours before the renewal date to avoid being charged
  • You will receive a renewal reminder email before each automatic renewal

Arbitration and Class Action Waiver - California Notice

California residents have the right under California law to bring claims in a representative capacity on behalf of the general public (PAGA claims). The arbitration and class action waiver provisions in these Terms do not prohibit you from bringing such representative claims.

Additionally, California law provides that any provision in a contract that waives a consumer's right to bring a class action is unenforceable to the extent it violates California Civil Code Section 1781. If you are a California resident, you may have the right to bring class action claims notwithstanding the class action waiver.

Telecommunications and Messaging - California-Specific Notices

California residents using our messaging services are entitled to the following additional disclosures:

  • Message Frequency: Message frequency varies based on your usage
  • Message & Data Rates: Message and data rates may apply. Contact your carrier for details
  • Opt-Out: Reply STOP to any message to unsubscribe. You will receive a confirmation message
  • Help: Reply HELP to any message for assistance, or contact support@neuralcore5.ai
  • Privacy: We handle your phone number and message content in accordance with our Privacy Policy
  • No Sale of Phone Numbers: We do not sell or share your phone number with third parties for their marketing purposes without your consent

California's privacy law requires explicit consent before sending recurring messages. By opting in to our messaging services, you expressly consent to receive recurring automated marketing messages. Consent is not a condition of purchase.

California Customer Records Statute

Personal information collected under California's Customer Records statute (Cal. Civ. Code § 1798.80(e)) will be used and disclosed as described in our Privacy Policy and as permitted under California law.

California Do Not Track Disclosure

Our Service does not currently respond to "Do Not Track" signals from browsers. California Business and Professions Code Section 22575 requires this disclosure. For more information about our tracking practices, see our Privacy Policy.

Accessibility

South Tech, LLC is committed to making the Service accessible to all users, including individuals with disabilities, in accordance with California's Unruh Civil Rights Act and Disabled Persons Act. If you experience accessibility issues, please contact us at accessibility@neuralcore5.ai.

Contact Us

If you have questions, concerns, or feedback regarding these Terms of Service, please contact us:

South Tech, LLC

General Inquiries: contact@neuralcore5.ai
Legal Department: legal@neuralcore5.ai
Support: support@neuralcore5.ai

Website: https://www.neuralcore5.ai
Corporate Website: https://www.southtechllc.com

Mail:
South Tech, LLC
[Your Business Address]
[City, State ZIP]

We strive to respond to all inquiries within 2 business days.

Acknowledgment

By using NeuralCore5, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not access or use the Service.

Thank you for choosing NeuralCore5. We look forward to providing you with an exceptional AI-powered experience.